Returns & Exchanges

At Fred Aldous, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused and unopened items. Whether you have changed your mind or received a faulty product, our team is committed to resolving your request quickly and efficiently.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email with your order number and the reason for your return to receive a unique return authorization code.

• 2.
  Package Your Items

  Carefully pack the items in their original packaging, ensuring they are secure to prevent damage during transit, and include your order summary inside.

• 3.
  Ship the Parcel

  Affix the provided return label or address the package to our Manchester warehouse, then drop it off at your nearest post office or courier point.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days back to your original payment method.